16. Do I Need to Come With Clean Lashes?

Yes. Please arrive with clean, makeup-free lashes. Any oils, mascara, or residue can affect how well the extensions attach.
If needed, your technician can cleanse your lashes before application, but arriving makeup-free saves time and improves retention.

 

17. Can I Wear Mascara With Lash Extensions?

We recommend avoiding mascara on extensions.
Mascara—especially waterproof formulas—can break down the adhesive and cause premature shedding.
If you must wear mascara, choose a lash-extension–safe, water-based formula on the bottom lashes only.

 

18. Is There Anything I Should Avoid Before My Appointment?

To ensure the best retention, avoid:

• Caffeine (can make your eyes flutter)

• Oil-based skincare

• Curling your natural lashes

• Wearing strip lashes within 48 hours

• Heavy eye creams

Arriving relaxed and makeup-free gives the best results.

 

19. Can I Still Wear Eye Makeup With Lash Extensions?

Yes, but avoid:

• Oil-based makeup removers

• Gel eyeliners

• Waterproof products

Use water-based, lash-safe products and remove them gently to protect the extensions.

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20. What If I Have Sensitive Eyes or Allergies?

We offer sensitive formulas and can adjust application techniques for clients with sensitivities.
If you’ve experienced reactions before, please let us know—we may perform a patch test or a shorter trial set to monitor your response.

 

21. Why Are My Extensions Falling Out Faster Than Expected?

Common reasons include:

• Using oily products

• Sleeping on your stomach or side

• Rubbing or pulling your eyes

• Not cleansing daily

• Natural shedding cycles

• High humidity (saunas, steam rooms, hot yoga)

Proper aftercare dramatically improves retention.

 

22. Can I Wear Contacts During My Lash Appointment?

Yes, but many clients prefer removing them for comfort during the service.
If you plan on napping during your appointment, removing contacts can help prevent dryness or irritation.

 

23. How Do I Prepare for My First Lash Lift?

Avoid using:

• Waterproof mascara for 48 hours

• Lash curlers for 24 hours

• Oil-based products around the eyes

Arrive with clean lashes for the best lift results.

 

24. Will a Lash Lift Make My Lashes Look Longer?

Yes! Lash lifts enhance the natural length by curling and lifting the lashes from the root, making them appear longer, darker (with a tint), and more defined—without extensions.

 

25. Do You Offer Consultations?

Yes. Complimentary consultations are available for lash extensions, lash lifts, skincare, and permanent makeup.
We’ll assess your natural features, discuss your goals, and recommend the best service and style for you.

 

26. Are Your Technicians Licensed and Experienced?

Absolutely. All technicians are licensed, trained, and continuously educated in advanced lashing and skincare techniques.
We uphold strict safety and sanitation standards to ensure every client receives luxury-level service.

 

27. Is There Anything I Should Avoid After My Lash Lift?

For the first 24 hours, avoid:

• Water or steam

• Rubbing your eyes

• Mascara

• Sleeping on your face

After 24 hours, your lash lift is completely low-maintenance.

 

28. Can Pregnant or Breastfeeding Clients Get Lash Services?

Yes, most pregnant and breastfeeding clients can safely receive lash services.
However, hormonal changes can sometimes affect retention.
For comfort, we adjust appointment positioning (especially during longer services).

 

29. Do You Offer Memberships or Packages?

Yes! We offer exclusive membership options for clients who visit regularly.
Members enjoy discounted refill prices, priority scheduling, and bonus perks.
Ask us in-studio or visit our website for details.

 

30. What If I Don’t Like My Lash Style After the Appointment?

Your satisfaction matters. If you feel your lashes are too full, too long, or too natural, we offer complimentary adjustments within three days of your appointment.

 

31. Should I Take a Break From Lash Extensions?

Not necessarily.
With proper application and consistent aftercare, you can safely wear extensions year-round without damaging your natural lashes.
Many of our long-term clients have worn extensions continuously for years with no issues.

 

32. Can I Work Out With Lash Extensions?

Yes, but wait at least 24 hours after your appointment.
After that, lashes handle sweat and heat well—just cleanse them afterward to prevent buildup.

 

33. How Do I Know Which Lash Service Is Best for Me?

It depends on your natural lashes, lifestyle, and desired look.

• Low maintenance, natural: Lash Lift

• Everyday glam: Classic or Hybrid Extensions

• Full, fluffy, dramatic: Volume or Mega Volume
  During your consultation, we’ll suggest the style that best suits your features and goals.

 

34. What Should I Expect During a PMU (Permanent Makeup) Appointment?

Your PMU appointment includes:

• A thorough consultation

• Mapping and shaping

• Color selection

• Numbing

• The PMU procedure itself

• Aftercare instructions

Every step is customized for symmetry, comfort, and long-term results.

 

35. Are Touch-Ups Needed for PMU?

Yes. All permanent makeup services require a 6–8 week touch-up to perfect the color and shape.
Annual or biannual maintenance appointments help keep brows, liner, or lips fresh.

 

36. What Should I Expect After PMU?

Immediately after the procedure, the color may appear darker.
Over the next week, the area will soften, lighten, and heal.
Following proper aftercare ensures the best healed results.

 

37. Do You Have a Cancellation Policy?

Yes. We require notice to reschedule or cancel appointments.
This allows us to accommodate other clients and maintain availability.
(Cancellation policy is included in the automated confirmation and reminder every appointment you book)

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38. Can I choose how full or natural I want my lashes to look?

Absolutely. We customize your lash set based on:

• Your desired fullness

• Your natural lash density

• Eye shape

• Lifestyle

• Beauty goals
  Whether you want a soft “barely-there” enhancement or a dramatic, glamorous look, we tailor the design precisely to you.

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39. Are lash extensions safe for Asian, hooded, or deep-set eyes?

Yes — in fact, we specialize in customizing lash maps specifically for different eye shapes and ethnic features.
Our team is trained in advanced curling, mapping, and shaping techniques to enhance each unique eye structure beautifully.

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40. Will lash extensions ruin my lashes long-term?

No. With proper application and aftercare, your natural lashes remain healthy and strong.
Many of our clients have worn extensions continuously for 5–10+ years with no damage.

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41. Does a lash lift work on short or straight lashes?

Yes — in fact, lashes that are straight or downward-pointing often show the most dramatic improvement after a lift.
For very short lashes, we use specific silicone rods and Korean lifting solutions designed for fine, short lash types.

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42. Can I get a lash lift AND extensions at the same time?

This is not recommended.
Lifting the natural lashes before applying extensions can shorten retention and cause improper placement.
We typically recommend choosing one or the other for the best results.

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43. Are your Korean Lash Lifts different from regular lash lifts?

Yes. Our Korean Lash Lift uses:

• A gentler solution

• Specialized tools designed for precision

• A more customizable curl pattern

• Advanced separation techniques for ultra-clean results
  It lifts the lashes without harsh chemicals, resulting in a softer, glossier, and more natural curl.

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44. How do I know if I’m a better candidate for lash extensions or a lash lift?

A lash lift is ideal if you:

• Have naturally long lashes

• Want very low maintenance

• Prefer a natural “your-lashes-but-better” look

Lash extensions are best if you:

• Want length, fullness, or glamour

• Have sparse lashes

• Want shape customization or a dramatic look
  A consultation helps you choose the perfect fit.

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45. Do you offer patch tests for sensitive clients?

Yes, absolutely.
If you’ve ever experienced sensitivity, we can schedule a patch test 24–48 hours before your appointment to ensure comfort and safety.

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46. Why do my lashes shed more on one eye than the other?

This is very common. Reasons include:

• Sleeping on one side

• Habitually rubbing one eye

• Stronger oil production on one eyelid

• Natural lash growth cycles
  We analyze your shedding patterns and adjust your lash map to keep both eyes looking even.

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47. Do eyelash extensions cause your natural lashes to stop growing?

No. Lash extensions do not affect your lash follicle’s ability to grow hair.
Growth cycles continue naturally whether you wear extensions or not.

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48. Why does retention vary from person to person?

Retention depends on multiple factors:

• Natural lash health

• Lifestyle (workouts, sweating, sauna use)

• Skincare products

• Hormones

• Seasonal shedding cycles

We personalize aftercare instructions and lash selection to maximize retention for each client.

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49. Can lash extensions help with uneven or downward-growing lashes?

Yes! Lash extensions can:

• Correct asymmetry

• Lift downward/lateral growth

• Create the illusion of evenness
  Our mapping techniques subtly correct these differences for a more balanced look.

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50. Do you offer different curls (C, CC, D, L, M)?

Yes, we carry a full range of curls and lengths.
We select based on your natural lash curvature and desired final look to ensure stunning but wearable results.

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51. What makes retention better at Lashes by Katie compared to others?

Our retention is known to be exceptional because:

• We use premium, medical-grade adhesive

• Technicians are trained in advanced isolation techniques

• We ensure perfect placement, angle, and bond time

• We customize lash weights to protect the health of your natural lashes

• We educate clients on correct aftercare
  Small details = big difference.

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51. What should I expect during my first visit?

Your appointment begins with an in-depth consultation tailored to your eye shape, lash health, and desired outcome.
Expect:

• A stress-free, relaxing environment

• A custom lash design

• Premium, sanitary tools

• A comfortable lash bed and blanket
  Most clients fall asleep — we call it a "lash nap."

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52. Do you use high-quality or sensitive products?

Yes. We use:

• Medical-grade, low-irritation adhesives

• Professional Korean lifting solutions

• Premium faux-mink fiber lashes

• FDA-compliant, hypoallergenic materials

We prioritize safety, comfort, and long-term lash health.

 

53. What happens if I fall asleep during my appointment?

Totally fine — most clients do!
Our team is trained to work quietly and gently, ensuring a peaceful experience.

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54. Do you keep records of my lash style for future appointments?

Yes. We record your:

• Lash lengths

• Curl types

• Style

• Mapping

• Notes
  This ensures flawless consistency every time.

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55. How do I make my lash extensions last longer?

To improve retention:

• Avoid oils

• Clean lashes daily

• Avoid rubbing or pulling

• Sleep on your back when possible

• Schedule refills regularly

Great aftercare = long-lasting lashes.

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56. Can people with light-colored or blonde lashes get lash extensions?

Yes! We have customized lash colors, including brown and dark brown, for clients with lighter features who want a softer, natural look.

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57. Do lash lifts work on very thick or stubborn lashes?

Yes — we use advanced Korean formulas designed for thick, coarse, or resistant lashes.

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58. Will sweating or working out affect my lash extensions?

Only within the first 24 hours.
After that, lash extensions are sweat-friendly — just clean them afterwards to remove oils.

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59. What’s the difference between a lash tint and mascara?

A lash tint darkens your natural lashes for 4–6 weeks, while mascara washes off daily.
Tints are waterproof, low-maintenance, and give a clean, effortless look.

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60. Can I cry with lash extensions?

Yes — tears won’t hurt them.
Just avoid rubbing and gently pat dry afterward.
(Extensions don’t judge your drama.)

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61. What if I laugh or talk too much during my lash appointment?

Totally okay — but your eyes may wiggle!
If your eyes flutter, we pause and let you relax.
We love a good therapy session and a lash session.

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62. Can I bring snacks?

Of course!
Just avoid oily snacks that could transfer to your lashes.
(We love the smell of fries too…but your lashes don’t.)

 

63. Will my partner notice?

Maybe.
Lash extensions give you effortless beauty…but some partners think you “just woke up this pretty.”

 

64. Can I still wear strip lashes if I have extensions?

Occasionally, yes — but we do NOT recommend it.
Strip lash glue can pull on extensions and natural lashes.
Save your lashes the drama.

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65. What’s the most dramatic lash style you offer?

Our Volume and Mega Volume sets are perfect for clients who want a red-carpet effect.
Full, fluffy, dense — glamorous without feeling heavy.

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66. Do lash extensions cause premature aging of the eyelids?

No. When applied correctly and maintained with proper aftercare, extensions do not stretch or impact the eyelid skin.
Damage only comes from rubbing, pulling, or improper application.

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67. Do lash lifts weaken the lashes over time?

No. Our Korean lifting solution is formulated to be gentle.
We space lifts 6–8 weeks apart to maintain lash integrity.

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68. Can I get facials and lash extensions on the same day?

Yes, but facials should be done before extensions.
Steam from facials can weaken adhesive if done afterwards.

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69. Are lash services safe for mature clients?

Absolutely. We often customize lighter, softer sets for mature clients to highlight the eyes and create a youthful, refreshed look.